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Privacy Policy

Your privacy matters to us. This policy explains how we handle your information.

Last Updated: May 12, 2026

Alpha Locks and Safe ("we," "our," or "us") provides locksmith services in Westchester County, New York, and surrounding areas. This Privacy Policy explains how we collect, use, share, and protect information when you visit alphalockandsafe.com, contact us, submit a form, use live chat, or request locksmith services.

1. Information We Collect

Information You Provide Directly

When you call us, email us, submit our contact form, request a quote, or use live chat, we may collect:

Information Collected Automatically

When you visit our site, we automatically collect anonymous technical and usage data such as:

This data is collected in aggregate and is not used to personally identify individual visitors. We use IP-anonymization where supported by the analytics provider.

2. How We Use Information

We use personal information to:

3. Cookies and Tracking

Our site uses cookies and similar technologies for anonymous analytics and to power the live chat widget. The analytics data we collect is aggregated and is not used to identify individual visitors. We do not sell or share your personal information with anyone, and we do not use it for advertising or any malicious purpose.

If you wish to limit tracking on this site, you can use your browser's built-in privacy controls (private/incognito browsing, third-party cookie blocking, or browser-level tracking protection).

4. Analytics Services

We use the following anonymous analytics tools:

Google processes its analytics data under its own privacy terms. You can learn more at policies.google.com/privacy.

5. Live Chat (Tawk.to)

Our website loads the Tawk.to live chat widget so you can message us in real time. Tawk.to may process information such as your name, email address, chat messages, IP address, device information, and browser details according to its own privacy policy at tawk.to/privacy-policy.

6. Contact Forms and Communications

Our website contact form is delivered through Web3Forms, which helps route form submissions to us securely. When you submit the form, the information you enter is processed by Web3Forms so it can be delivered to Alpha Locks and Safe. We may also keep copies of submitted inquiries in our email and business communication systems.

7. Embedded Maps and Third-Party Content

Some pages on our site include third-party content such as Google Maps, social media profile links, and embedded social media content. When this content loads or you interact with it, the third-party provider may receive your IP address, browser data, page URL, and related usage information under that provider's own privacy policy.

8. SMS / Text Messaging

If you provide your phone number when contacting us, requesting service, or submitting a form, we may send you SMS (text) messages related to your service request. This may include service confirmations, dispatch notifications, technician ETA updates, follow-up questions, receipts, and quotes.

We do not sell, share, or lease your mobile number or opt-in data with any third party for marketing or any purpose. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories of information described in this policy are subject to this restriction. Sharing with our subcontractor technicians is limited to what is necessary to fulfill a customer's service request, and sharing with our SMS service provider (Twilio, Inc.) is limited to what is necessary to deliver the message itself.

Message frequency varies based on your service activity. Message and data rates may apply per your mobile carrier's terms. You can opt out of SMS messages at any time by replying STOP to any message; reply HELP for help, or contact us at +1 (914) 875-1894 or oren@alphalockandsafe.com.

Our SMS messaging is delivered by Twilio, Inc. under their privacy policy at twilio.com/legal/privacy.

Subcontractor technician mobile numbers. Technician mobile numbers are collected during onboarding through a verbal SMS consent script read by the business owner; we record the technician's name, mobile, and consent date in our CRM. We use these numbers solely to send SMS related to job assignments and operational follow-ups. Subject to the no-marketing-sharing restriction above, technician numbers are not shared with third parties or affiliates.

9. How We Share Information

We do not sell, rent, or trade your personal information to anyone. We do not share personal information for cross-context behavioral advertising and we do not use it for any malicious purpose. We may share information only as reasonably necessary with:

10. Data Retention

We keep information for as long as reasonably necessary to respond to inquiries, schedule and perform services, maintain warranty records, protect against disputes, keep required tax or business records, and comply with legal obligations. Service records may be retained for up to 5 years, or longer if needed for warranty, legal, or accounting reasons.

11. Data Security and New York Safeguards

We use reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, use, alteration, or disclosure. As a New York business, we aim to maintain reasonable safeguards consistent with applicable obligations such as the New York SHIELD Act. No website, transmission, or storage system is completely secure, so we cannot guarantee absolute security.

12. International Processing

Some of our website service providers may process information in the United States or in other countries where they operate. By using the website and consenting to optional tools where required, you understand that information may be processed outside your state or country under the policies of those providers.

13. Your Privacy Rights

Depending on where you live, you may have rights under applicable privacy laws (including the CCPA/CPRA for California residents and the New York SHIELD Act). These may include the right to:

We do not sell your personal information. To make a privacy-related request, contact us using the details below. We may need to verify your identity before fulfilling certain requests.

14. Children's Privacy

Our website and locksmith services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has submitted information to us, contact us and we will take reasonable steps to delete it.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or website changes. When we do, we will post the updated version on this page and revise the Last Updated date.

16. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: