Terms of Service

Last Updated: May 12, 2026

Welcome to Alpha Locks and Safe. These Terms of Service ("Terms") govern your use of our website alphalockandsafe.com and our locksmith services. By accessing our website or engaging our services, you agree to be bound by these Terms.

1. About Our Services

Alpha Locks and Safe is a licensed locksmith company (NY License #2108832-DCA) operating in Westchester County, New York, and surrounding areas, with locksmith experience since 2005. We provide residential, commercial, and automotive locksmith services including but not limited to:

• Emergency lockout assistance
• Lock installation, repair, and replacement
• Key duplication and cutting
• Key fob programming and transponder key services
• High-security lock upgrades
• Master key systems
• Electronic access control systems
• Safe services

2. Service Agreement

When you request our services, you agree to the following:

• You are the property owner, authorized agent, or have legal authority to request locksmith services for the property or vehicle in question
• You will provide accurate information about your service needs and location
• You understand that pricing may vary based on the complexity of the job, time of service, and parts required
• You authorize our technicians to perform the agreed-upon work

3. Pricing & Payment

• We provide upfront pricing estimates before starting any work
• Final pricing is confirmed before work begins and may differ from initial phone estimates based on on-site assessment
• Payment is due upon completion of service
• We accept cash, all major credit cards, and debit cards
• Additional charges may apply for after-hours, weekend, or holiday emergency services
• Service call fees may apply and will be communicated before dispatch

4. SMS / Text Message Communications

By providing your mobile phone number to Alpha Locks and Safe, you consent to receive SMS (text) messages from us related to your locksmith service request. This may include service confirmations and dispatch updates, technician ETA and arrival notifications, follow-up communications about your job, and receipts, quotes, or other service-related information.

Message frequency varies based on service activity, typically 1-4 messages per service request. Message and data rates may apply per your mobile carrier's terms.

You can opt out at any time by replying STOP to any text message. Once you opt out, you will not receive further SMS communications. Reply HELP for help, or contact us at +1 (914) 875-1894 or oren@alphalockandsafe.com.

Mobile carriers are not liable for delayed or undelivered messages. Your consent to receive SMS messages is not a condition of purchasing any goods or services from Alpha Locks and Safe.

Subcontractor technician opt-in. Alpha Locks and Safe also sends SMS to independent subcontractor technicians who are personally onboarded by the business owner (Oren Siyonov) in person or by phone. During onboarding, the owner reads a verbal SMS consent script disclosing: message purpose (new job assignments including customer address, work description, contact number, and quoted price, plus ETA reminders and payment confirmations); frequency (approximately 1-15 messages per week); that Msg & data rates may apply; STOP to opt out and HELP for help; the links to this Section 4 and Privacy Policy Section 8; and our policy that mobile information is not shared with third parties or affiliates for marketing or promotional purposes. The technician's verbal consent, name, mobile number, and consent date are recorded in our CRM before any number is stored. Technicians may revoke consent at any time by replying STOP or contacting the owner.

5. Warranty

Alpha Locks and Safe provides a five-year warranty on all our services and products, subject to the following conditions:

• The warranty covers defects in workmanship and materials
• The warranty does not cover damage caused by misuse, abuse, tampering, or unauthorized modifications
• The warranty does not cover normal wear and tear
• The warranty is non-transferable and applies only to the original customer
• To make a warranty claim, contact us with your original service receipt or reference number

6. Cancellation Policy

• You may cancel a service request at any time before a technician is dispatched at no charge
• If a technician has already been dispatched, a service call fee may apply
• Once work has begun, you are responsible for payment of services rendered up to the point of cancellation

7. Proof of Ownership / Authorization

For the safety and security of all parties, our technicians may require proof of ownership or authorization before performing certain services. This may include:

• Valid government-issued photo identification
• Vehicle registration or title (for automotive services)
• Proof of residency or property ownership
• Written authorization from the property owner or management company

We reserve the right to refuse service if adequate proof of ownership or authorization cannot be provided.

8. Limitation of Liability

To the fullest extent permitted by law:

• Alpha Locks and Safe shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services or website
• Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim
• We are not liable for pre-existing damage to locks, doors, frames, or vehicles discovered during service
• We are not responsible for delays caused by circumstances beyond our control, including but not limited to weather, traffic, or supply chain issues

9. Website Use

By using our website, you agree to:

• Use the website only for lawful purposes
• Not attempt to interfere with the website's operation or security
• Not copy, reproduce, or distribute website content without our written permission
• Provide accurate information when submitting forms or contacting us

10. Intellectual Property

All content on our website, including text, images, logos, graphics, and design elements, is the property of Alpha Locks and Safe or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content from our website without prior written consent.

11. Third-Party Links & Services

Our website may contain links to third-party websites and services (such as Google Maps, social media platforms, and review sites). We are not responsible for the content, accuracy, or practices of these external sites. Your use of third-party services is subject to their respective terms and privacy policies.

12. Indemnification

You agree to indemnify and hold harmless Alpha Locks and Safe, its owners, employees, and technicians from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of our services or violation of these Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Westchester County, New York.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after any changes constitutes acceptance of the revised Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

• Phone: +1 (914) 875‑1894
• Email: oren@alphalockandsafe.com
• Address: 28102 Town Green Dr, Elmsford, NY 10523, United States
• Website: alphalockandsafe.com